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    Frequently Asked Questions

    Answer all of your questions

    Training FAQs

    Why do I/my company need to be trained?

    It is imperative to obtain complete understanding of the chemical and equipment needed to disinfect your facility, not only for efficacy, but for your safety and the safety of those around you.

    What PPE is required?

    No ppe is required for this Epa category iV product. It is recommended to continue to follow your company's PPE protocols for cleaning, especially for eyewear and shoe wear while misting.

    Do I need specialized equipment?

    Yes, Silver Bullet has validated the equipment to ensure the best benefits of the solution.

    Is this a concentrate? Or do I have to dilute?

    Similar to the water question sent prior but...pure hs is ready to use and should not be diluted prior to use. Follow label instructions at all times.

    Can I buy the solution without the training?

    NO

    What are my payment options?

    All major credit cards, Paypal, Venmo, Apple Pay

    Will my certifications transfer between companies?

    For a ___?____ fee we can transfer your certification to a different company.

    Will my certification expire?

    Certification will be valid for 12 months

    Will certification eliminate my company’s civil liability?

    Nothing eliminates civil liability. Proper training, certification & record can mitigate civil liability.

    PURE FAQs

    What is the difference between disinfection and sanitization? Why is disinfection better?

    Contrary to popular belief, disinfection is better than sanitization for treatment of hard surfaces. Disinfection is a complete kill (greater than 99.9999%) of the organisms in question. Non-food surface sanitization is only a reduction (99.9%). Even though a product may ‘sanitize’, hundreds of pathogenic organisms may remain on a surface, exposing people to these disease causing organisms. Many products claim 30 second sanitization, but PURE Hard Surface is one of the few that can claim 30 second disinfection. In addition, PURE Hard Surface is EPA registered for use as a no rinse sanitizer on food contact surfaces, which requires a 99.999% reduction of the specified organisms within 30 seconds.

    What is PURE® Hard Surface?

    PURE Hard Surface is a colorless, odorless, ready-to-use disinfectant and sanitizer for use on hard, non-porous environmental surfaces, including food contact surfaces. PURE Hard Surface offers broad spectrum efficacy coupled with 24 hour residual protection*.

    What is the active ingredient in PURE Hard Surface?

    The active ingredients in PURE Hard Surface are ionic silver and citric acid as Silver Dihydrogen Citrate (SDC).

    How safe is PURE Hard Surface to workers and for use?

    ✓ No adverse effects to users or substrates are associated with the use of PURE Hard Surface and no toxicity is associated with silver ions and citric acid, particularly at the low concentrations found in PURE Hard Surface required to control microorganisms. ✓ Based on test results, the EPA has assigned PURE Hard Surface a toxicity rating of Category IV, the lowest toxicity category rating given by the EPA. A Category IV rating by the EPA means they consider PURE Hard Surface relatively non- toxic and do not require any signal word, first aid instructions or a precautionary statement on the label. ✓ PURE Hard Surface is ideal for use around customers and guests. The formula is odorless and non-irritating, so use even when customers and guest are present is not a concern.

    Do I need to worry about dangerous chemical reactions if PURE Hard Surface is combined with other cleaning chemicals?

    PURE Hard Surface is a ‘Ready to Use’ formulation and should not be combined with any other chemicals. If accidental exposure to other chemicals occurs, no dangerous fumes or other reactions are anticipated.

    Is PURE Hard Surface gentler on the environment than other disinfectant products?

    PURE Hard Surface contains no Volatile Organic Compounds (VOC). VOCs contain significant vapor pressures that can be harmful to humans and the environment. Both active ingredients; Silver and Citric Acid are found naturally in the environment. The processes employed to manufacture PURE products result in no waste by-products. PURE Hard Surface contains no bleach, alcohol, ammonia, phosphates, or phenols. None of the ingredients in this product are considered hazardous by OSHA and none are listed on the CaliforniaProposition 65 list.

    Is PURE Hard Surface a green disinfectant?

    The EPA regulates all hard surface disinfectants and sanitizers like PURE Hard Surface. As part of that regulation, the EPA has specifically stated that a product may not utilize the term ‘green’ under any circumstance to advertise their product. ✓ Both active ingredients; Silver and Citric Acid are found naturally in the environment. The processes employed to manufacture PURE products result in no waste by-products.

    Is the PURE technology the same as nanosilver?

    No, PURE products are not nanosilver. PURE products utilize a completely different, patented technology that is not found in any other silver product. Using exponentially less amounts of silver to create exponentially more effective products than any other silver technology, PURE products have none of the safety or environmental issues that are typically associated with nanosilver and other metallic silver materials.

    Is PURE Hard Surface registered with the US EPA

    Yes, PURE Hard Surface is registered with the EPA under The Federal Insecticide, Fungicide and Rodenticide Act (FIFRA) and with all 50 states, the District of Columbia and Puerto Rico. The PURE Hard Surface EPA registration number is 72977-5-73912.

    Is PURE Hard Surface a “Hospital Disinfectant”?

    Yes. The EPA considers disinfectants that are effective against Staphylococcus aureus, Salmonella enterica AND Pseudomonas aeruginosa to be “hospital disinfectants”. PURE Hard Surface is effective against all three organisms and is registered for use on noncritical and environmental surfaces in a variety of healthcare settings. Pure Hard Surface is an effective “Hospital Disinfectant” that is also approved for use on Food Contact Surfaces without a rinse.

    Can it be used on food contact surfaces?

    PURE Hard Surface is approved for use on surfaces which come in contact with food without the need for rinsing the surface.

    What is the difference between disinfection and sanitization? Why is disinfection better?

    Contrary to popular belief, disinfection is better than sanitization for treatment of hard surfaces. Disinfection is a complete kill (greater than 99.9999%) of the organisms in question. Non-food surface sanitization is only a reduction (99.9%). Even though a product may ‘sanitize’, hundreds of pathogenic organisms may remain on a surface, exposing people to these disease causing organisms. Many products claim 30 second sanitization, but PURE Hard Surface is one of the few that can claim 30 second disinfection. In addition, PURE Hard Surface is EPA registered for use as a no rinse sanitizer on food contact surfaces, which requires a 99.999% reduction of the specified organisms within 30 seconds.

    What is the shelf life of PURE Hard Surface?

    PURE Hard Surface should be used within two years of the date of purchase.

    At what temperatures can PURE Hard Surface be stored?

    PURE Hard Surface should be stored in a cool dry area, away from sunlight at temperatures above freezing.

    How much surface area will PURE Hard Surface disinfect?

    A 32oz bottle of PURE Hard Surface will disinfectant nearly 1,100 ft2 of surface area.

    Is PURE Hard Surface also a cleaner?

    PURE Hard Surface can be used for general cleaning and to help wipe up water soluble spills, but it has not been designed to be used for cleaning up oil or grease spills.

    Can I use PURE Hard Surface to clean floors?

    Yes, you can use PURE Hard Surface to pre-clean your floors prior to disinfection.

    Will PURE Hard Surface stain fabrics?

    No, PURE Hard Surface will not stain fabrics if contact should occur

    Should I be concerned about build-up of silver on surfaces I disinfect on a regular basis?

    Even at maximized use levels, there should be no concern for build-up of silver.

    Will PURE Hard Surface efficacy be reduced when it is used on stainless steel surfaces?

    No, PURE Hard Surface can be used effectively on stainless steel surfaces.

    Can Pure be diluted with water to make it last longer?

    No, Pure cannot be diluted with water. Pure is a ready to use product which has been formulated to work without any need for further dilution. Diluting the product will alter the formulation and efficacy of the product.

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